Upon placing your order, your order will be processed and shipped out via USPS.
All orders will be processed and shipped out within 3-5 business days. It will then arrive to you within
1-2 business days from the date it is shipped. Because our Full Lace Units are custom, please allow up to an additional 2-4 days for processing before being shipped out. During sales and holidays, please be aware that this processing time can be delayed but all delays will be communicated via email.
ALL orders are delivered without request of signature unless requested by the customer. If needed, please specify in the note to seller box!
Please note, Elysian Hair Collection, LLC. is not responsible for lost packages once they are noted as delivered via USPS.
RETURN & CANCELLATION POLICY
At Elysian Hair Collection we aim for 100% customer satisfaction. If you are not pleased with your order due to a defect in quality, we allow for an exchange on sealed and non-tampered with products within 3 days of your order. All full lace units are custom so are final sale. Because hair extensions are a hygienic product, we are only able to offer an exchange if the hair is in original condition, packaging included and silver seal not broken or tampered with.
There is a NO refund policy.
In the case of exchanging within 3 days, you may contact us via email: including your full name and order # stating the reason for the exchange. Upon receiving your product return, we will determine if the products being returned are in their original state and eligible for an exchange and provide you with the return address to ship it to. We will contact you via email regarding next steps in choosing the products you exchange. If we deem the exchange is acceptable, we will process an even exchange (same lengths).
As a customer, you are responsible for purchasing the return label postage for all exchanges. We suggest when mailing to ask for a tracking number as we take NO responsibility for lost return products. Exchanges will be processed within 10-14 business days from date of receiving your exchanged product.
C A N C E L L A T I O N S
Once your order is placed, there is a no cancellation policy as some orders are processed and shipped off same day. Please carefully review order before submitting!
At Elysian Hair Collection, LLC, all information that is collected is confidential and is in no way shape or form, released or shared. The information provided on our site is for the use of Elysian Hair Collection,LLC only and accessed only when necessary. We acknowledge and respect the privacy of all customers and have these polices in place for your protection and security. The only outside parties that will have limited access to names, addresses and other forms of contact information are the shipping service providers only as necessary to ensure proper delivery of your Elysian Hair Collection products. Email addresses will also be used when joining our mailing list to share new product alerts, discount or promotional events and changes to the site. You may unsubscribe from this list at any time. Any changes to this policy will be expressed to customers directly on our site. Check back frequently for updates!